Role: Administrative Assistant (Career level 2 ) Associate Analyst
Team: Workplace Experience Administrative Business Center (ABC)
Work youll do
The Administrative Specialist provides standard and advanced administrative support in a service center environment, under the supervision of the Administrative Business Center supervisor. The Administrative Specialist provides support to Partners, Principals, Managing Directors (PPMDs), Senior Managers and Managers. Position requires excellent communication skills and knowledge of clients function and industry in addition to providing direct administrative support, the Administrative Specialist may also coordinate work of others through monitoring an assignment queue, distributing work and/or performing quality checks.
The Administrative Specialist is responsible and dependent for effective teamwork and communication. This specialist is responsible for fostering a positive, collaborative work environment and effectively leveraging resources without compromising quality. This position requires advanced Microsoft Office skills as well as advanced skills in other Deloitte applications (i.e., Payables, Time & Expense, Swift, SAP).
Position Responsibilities: -
Produce quality work in a fast-paced environment, meeting deadlines as well as client expectations for quality and accuracy.
Effectively re-negotiate deadlines when necessary
Work independently and accurately assess requirements for each project; be able to communicate effectively with customers when there are questions or issues to be addressed.
Document project activities clearly and concisely to provide comprehensive project history in workflow management system.
Maintain a thorough knowledge of Deloitte brand standards in order to offer accurate guidance to customers.
Provide direction and offer instruction as appropriate. Work with other ABC professionals to ensure adherence to brand standards.
Compose and edit memos, letters, emails and other correspondence; format and edit documents such and other client deliverables according to Deloitte brand standards
Build relationships, using various mediums, with customers in all functions at all levels, and assure effective delivery of services
Conduct research as requested using Internet and intranet resources
Coordinate work with other national and local teams virtually and in person
Provide time and expense support (DTE)
Process request for payment (RFP) and related activities using Payables Tool and interacting with Finance team as required
Provide advanced support using Swift, including invoicing, reports, opening/closing/reinstating projects and performing research
Create and serve as administrator for SharePoint sites
Key Skills required
2-3 years of administrative experience in a large corporate environment.
Advance knowledge in MS Office
Bachelors Degree in any subject with 2-3 years of relevant administrative experience
Advanced Microsoft Word and Excel; Basic Microsoft PowerPoint.
Advanced skills in MS Word, Excel, and Basic skills in PowerPoint for formatting presentations.
Can effectively use other commonly used software, such as Outlook, in completion of work.
Clear, concise verbal and written communication.
Must be able to effectively communicate with stakeholders at all levels of the Firm.
Characteristics
The ideal candidate must possess a flexible work style and be able to work beyond the normal schedule during peak periods in order to meet deadlines.
Should be able to work effectively, with minimal day-to-day supervision, and within a team environment to significantly contribute to the success of the team.
Must possess a client-service mindset and a desire to take on tough and challenging projects.
Will proactively investigate and mitigate risks, coordinating with team members and others to resolve issues and escalate issues as necessary
Team player with a positive attitude. Must possess excellent English verbal and written communication skills. Able to communicate professionally during stressful situations, maintaining composure and resolving problems effectively and positively.
Attention to detail, accuracy, organization, and great follow-up skills essential.
Able to follow directions, manage multiple tasks in a high-volume environment, and respond to urgent requests in a positive manner.
Must be able to multitask in a high-volume environment. Attention to detail, accuracy, organization, and great follow-up skills essential.
Assist with prioritizing incoming jobs in order to meet deadlines and providing a quality review to ensure service standards are met.
Excellent interpersonal skills required, with the ability to build credibility and collaborate with firm personnel at all levels
Superior customer service experience essential, with strong negotiation skills and the ability to manage priorities against tight deadlines
Ability to work in a virtual teaming environment
Work Location: Hyderabad
Work Timing: 5:30 am 2:30 pm; 2 p.m. 11 p.m.; 6 pm 3 am; 9 pm 6 am (Rotational shifts)
How youll grow
At Deloitte, weve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, a
About Company
Deloitte is a global professional services firm that provides a wide range of services, including audit and assurance, consulting, tax, risk management, and financial advisory. With a presence in over 150 countries and a network of member firms, Deloitte serves clients across various industries, helping them solve complex business challenges, improve operations, and innovate. Known for its expertise in management consulting, technology solutions, and strategy, Deloitte is one of the Big Four accounting firms and is recognized for its commitment to quality, integrity, and making an impact in the marketplace.
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