Associate - Wealth Management

• Team management & Performance monitoring: Lead and manage a team by assigning tasks, monitoring progress, and ensuring that Service Level Agreements (SLAs) and Turnaround Times (TAT) are consistently met.
• Quality assurance & Issue resolution: Oversee quality checks for the teams’ output, ensuring high standards of accuracy and compliance. Perform root cause analysis for any errors or process inefficiencies and implement corrective actions to minimize issues and improve overall performance.
• Stakeholder engagement & Process Improvement: Collaborate with onshore stakeholders and SMEs to identify processing gaps, ensure alignment with business goals, and support any change management initiatives.

• No Advanced Degree Required Preferred

• 3+ Years Required; 5+ Years Preferred

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Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

 
Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

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