Associate - Projects

Functional SME

Qualification:

B Sc, BE, MCA

Responsibility:

Requirement Gathering & Analysis:

• Participate in requirements discussion with business to provide inputs on feasibility of implementation based on application architecture.

• Responsible for providing clarification to business on any application related queries.

• Responsible for business requirements elucidation to the team and translating them to technical specs.

Technology Review:

• Participate in Operational Architecture review (Quality gating) process and provide inputs on the impact of a change in the application and to propose alternate solution if applicable.

• Ensure security, regulatory and compliance requirements are met during application enhancements.

Testing:

• Preparation of test plans for complex changes and guiding the team on system integration testing.

• Provide an additional level of testing to support the project.

Project Support:

• Troubleshoot the escalated incident / problem tickets.

• Responsible for estimation of work requests and also in validating the estimate done by the team.

• Contribute towards proactive problem management and Application Strengthening process.

• Coordinate with external groups for high severity incidents.

• Guide the team in eliminating recurring incidents and automate the manual processes.

• Participate in release acceptance process to certify application in Production after the release.

• Participate in release planning meetings and provide inputs on demand prioritization.

• Support UAT through clarification of any application related queries.

People Management:

• Provide inputs for development of learning plan for the team.

• Act as a buddy for new hires.

• Manage and mentor the delivery teams.

Business Development:

• Participate in business contingency plan and support mock drills from applications perspective.

Customer Relationship Management:

• Contribute to continuous service improvement plans (CSI).

Knowledge Management:

• Provide inputs to FAQ database / KR / contribute towards updating knowledge articles.

• Responsible to develop resource onboarding documents (boot camp / induction manuals) in consultation with relevant stakeholders for the project and ensure successful completion of induction process for new joiners.

• Provide inputs to the Functional SME on unique functionalities of the application to build functional knowledge at the SBU level.

• Contribute to and participate proactively in knowledge sharing sessions.

'Audits:

• Perform audits / reviews to ensure quality of deliverables and quality compliance.