Job Summary
Cognizant is looking for Associate
Responsibilities
Manage the end to end delivery of application support services with multi tower multi technology with experience of managing mid-size team or towers in large engagements
Track & Report to customer on daily/weekly/monthly various key metrics
Drive and be incident commander for critical incidents reported and take part in the critical incidents meetings with the customer.
Communications to customer and internal key stake holders on Support status
Drive and deliver Problem management continuous service improvements & Automation
Manage team performance and provide regular feedback to team members and drive performance improvement plans as required
Drive and delivery minor enhancements as agreed with customer
Take part in internal status updates
Drive transformational ideas and themes
Interact with various internal groups for any escalation
Service Management and Delivery ownership for entire support