Associate - Projects

Cyber Security Specialist

Qualification:

Degree:

Bachelors Degree, Diploma

Certifications:

CCNA Security or Equivalent

Responsibility:

Stakeholder Management:

• '• Adherence to customer security and compliance requirements.

• • Ensure stated productivity requirements are met for the engagement.

• • Inspect configuration and security devices log review.

• • Review of standard operating procedures against support provided.

• • Review the disaster recovery plan for good practices.

Service Exceution:

• '• Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs.

• • Implementation of approved change requests in line with customer change management process.

• • Responsible for incident life cycle following ITIL frame work as applicable.

• • Adherence to customer communication etiquette.

• • Assess security design for single points of failure.

Project management:

• • Review CSAT feedback and ensure timely implementation of corrective actions.

• • Coordinate with resolver groups vendors/carriers.

• • Responsible to develop induction documents in consultation with relevant stakeholders for the project and ensure successful completion of induction process for new joiners.

• • Effective floor Management.

Process adherence:

• • Participate in Critsit process to resolve the incident in a timely manner.

• • Log and triage incidents.

• • Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups (Vendors / Level 3 ).

• • Provide inputs to FAQ database / KR / contribute towards updating knowledge articles.

• • Contribution to continuous service improvement plans (CSI).

People Management:

• • Continually assess skill level and provide intervention assistance.

• • Contribute to and participate proactively in knowledge sharing sessions.

• • Encourage team individuals to participate in organization innovation programs.

• • Act as a buddy for new hires.

• • Makes recommendations on R&R for team / individual achievement.

• • Makes recommendations to team lead on team’s performance rating.

Knowledge Management:

• • Ensure team contributes and participates in all organizational technology events and knowledge sharing forums.

• • Adherence to Organizational policies and processes (including Cognizant’s security policies LP timelines etc).