Associate - Operations
Guardian
0 - 3 years
Gurugram
Posted: 4/16/2025
Job Description
Job Description:
- Looking for candidates from US Health Insurance background
- Executes Issue/Query Resolution
- Ensuring proper documentation and follow-ups
- Telephone and written queries resolution as per the standard procedures
- Ongoing delivery of quality service
- Ensure service accuracy through compliance (TAT)
- Maintain documentation of SOP's/Operating Instructions
- Identify, share, and implement process Improvements
- Compliance to TRBS & MIS
- Processes are thoroughly executed
- All Service Level Agreements (SLA) are met (workflow closeout, etc.)
- Ability to work evening/night shifts.
- Shows flexibility to adapt to the changing needs of the business
- Occasional extended work hours/weekends to meet deadlines
- Participation in training sessions, presentations and meetings
Location:
This position can be based in any of the following locations:
GurgaonCurrent Guardian Colleagues: Please apply through the internal Jobs Hub in Workday
About Company
Guardian Life Insurance Company of America, commonly known as Guardian Life, is a mutual life insurance company headquartered in New York City. Founded in 1860, it provides a variety of financial products and services, including life insurance, disability insurance, dental and vision plans, retirement plans, and employee benefits. Guardian Life focuses on helping individuals, families, and businesses secure their financial futures by offering tailored insurance solutions. The company is known for its strong customer service and financial stability, with a long history of providing life and health insurance to its policyholders.
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