Associate - Customer Service

Genpact

5 - 10 years

Hyderabad

Posted: 29/11/2024

Getting a referral is 5x more effective than applying directly

Job Description

Responsibilities

Respond to customer queries and customers concern
Provide support for data collection to enable Recovery of the account for end user.
Maintain a deep understanding of client process and policies
Reproduce customer issues and escalate product bugs
Provide excellent customer service to our customers
You should be responsible to exhibit capacity for critical thinking and analysis.
Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Minimum Qualifications

Graduate (Any Discipline)
Freshers are eligible

Preferred Qualifications

Previous experience in a customer service role chat/email/voice
Effective probing skills and analyzing / understanding skills
Analytical skills with customer centric approach
Excellent proficiency with written English and with neutral English accent
You should be able to work on a flexible schedule (including weekend shift)

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.