Associate, PSS (Expense reporting, administration, Client Support)

Title: Associate, Practice Support Services     

Location: Gurgaon, India

Job Description

Reporting to a U.S.-based Manager (East Coast), with mentoring from peers, provide expense report processing and Research project administrative support for Research & Advisory experts across the globe. The applicant is expected to be responsive, proactive, organized, and able to work well both independently and collaboratively with colleagues in a fast-paced environment.  Must have strong written and verbal communications skills.  Typical working hours will be 11 AM to 8 PM Monday through Friday. 

What you’ll do:

• Expense Report Processing: Accurately and routinely process expense reports for approximately 100 employees using Gartner’s Concur expense system, ensuring compliance with Gartner’s expense policies and procedures. Follow up in a timely, professional manner with experts for receipts and clarification on items. Collaborate with Gartner’s Travel & Expense team to resolve questions and issues related to expense processing. 
• Client Outreach Support: Working closely with a team of approximately 10 to 12 Researchers and Gartner’s Research Engagement Services (RES) team, coordinate research calls between Gartner clients and Gartner Researchers. Using strong Excel skills, assist Researchers with the selection of interview lists. On a daily basis, interact with the Gurgaon-based RES team to ensure that calls are being scheduled appropriately.  Research and summarize client information using Gartner’s client management systems, LinkedIn, and other sources. Periodically contact clients directly via email to coordinate or modify research interviews. May be asked to generate status reports on a frequent basis and may be asked to assist with ad hoc projects occasionally. 
• Administrative Support: Responsibilities may include making travel reservations and processing visa applications on an occasional basis, ordering equipment & supplies for home offices, assisting with on-boarding new Researchers, and other administrative requests as needed.   

What you’ll need:

• Bachelor’s Degree or equivalent. 
• 3 to 5 years’ experience in an administrative or customer support role.
• Strong, clear written and verbal English skills are required. 
• Proficiency with Microsoft Office, particularly Excel V Lookup function and organizing large amounts of data, is necessary. 
• Strong organizational skills.  Good math skills will be important. 
• Familiarity with Google Workspace (Google Drive, Google Sheets, & Google Docs) will be useful.
• Must be flexible, cordial, poised, efficient, and work well under pressure with a wide variety of personalities.

Benefits:

• Competitive salary, generous paid time off, charity match program, and more!
• A hybrid work environment—enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.
• Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP).
• Collaborative, diverse, team-oriented culture.
• Professional development and growth opportunities.

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Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

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