Assistant Vice President - Workforce Management

Ready to shape the future of work?
At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.
Inviting applications for the role of Assistant Vice President, Workforce Management
We are seeking an experienced and dynamic individual to join our team as the Vice President of Workforce Management. The successful candidate will be responsible for overseeing and managing all aspects of operations. This role requires a strategic thinker with excellent leadership skills to drive productivity, efficiency and lead the forecasting, staffing, and scheduling deliverables of our Workforce Management team for global teams and locations
Location: India
Responsibilities
Develop and implement a comprehensive workforce management strategy aligned with the company's goals and objectives.
Lead and direct a team of workforce management professionals, providing guidance, support, and coaching to optimize performance.
Design and manage effective workforce planning strategies to ensure the right number of skilled employees are available at all times.
Collaborate with various departments to identify workforce needs and develop recruitment and hiring plans accordingly.
Monitor and analyze workforce data, trends, and metrics to identify areas of improvement and make data-driven recommendations.
Implement and maintain workforce management tools and systems to streamline processes, enhance efficiency, and ensure accurate reporting.
Establish and enforce workforce policies and procedures, ensuring compliance with applicable labor laws and regulations.
Continuously evaluate and improve workforce management practices, staying updated with industry best practices and emerging trends.
Foster a positive work environment, promoting teamwork, collaboration, and open communication among team members.
Qualifications we seek in you!
Minimum Qualifications / Skills

Bachelor's degree in Business Administration, or a related field. Certification in workforce management or related field is an advantage.
Proven experience in workforce management, including workforce planning, and employee scheduling.
Strong leadership and management skills, with the ability to motivate and inspire a diverse team.
Excellent analytical and problem-solving abilities, with a data-driven mindset.

Preferred Qualifications/ Skills

Proficient in using workforce management tools and systems, such as scheduling software, analytics platforms etc.
Exceptional communication and interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels.
Demonstrated ability to work in a fast-paced environment, multitask, and prioritize competing demands effectively.
Strong business acumen and strategic thinking abilities.

Why join Genpact?
Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.