Assistant Vice President, Training Leader, Banking
Genpact
5 - 10 years
Gurugram
Posted: 08/07/2025
Job Description
Responsibilities
:Knowledge Management Practices: Establish and drive knowledge management practices for new accounts or teams, including training solutions for new clients.
Training Solutions: Design and implement ways of working, training plans, assessment frameworks, success criteria, SOP updates, cross-training, and process knowledge tests.
New Hire Training: Create, execute, and evaluate new hire training plans, ensuring effectiveness and governance of LTO and MLTO.
SOP Management: Develop and maintain high-quality Standard Operating Procedures (SOPs), ensuring they are up-to-date and accurate.
Process Knowledge Tests: Structure and provide insights from process knowledge tests.
Training Timelines Optimization: Optimize training timelines where possible to enhance efficiency and effectiveness.
Ways of working : Establish ways of working for new accounts for training deliverables including governance structure, team structure etc.
Audit Management: Manage any client and Genpact training audits, ensuring compliance and quality standards are met.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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