Assistant Vice President - Shopfloor Operations Analytics

Develop and implement data-driven strategies for shopfloor operations aligned with company goals, market trends, and customer preferences within the CPG merchandise business.

Oversee the execution of shop floor operations, ensuring adherence to quality standards, brand image, and customer demands while optimizing operational efficiency.

Utilize data analytics, market trends, and consumer behavior insights to refine shopfloor processes, enhance customer experiences, and drive operational excellence in the CPG retail sector.

Implement technology solutions and systems to optimize shopfloor operations, including inventory management, staffing, and customer engagement.

Collaborate with cross-functional teams such as supply chain, sales, marketing, and merchandising to align shopfloor operations with broader business objectives.

Manage and mentor a team of shopfloor operations professionals, providing guidance, setting performance goals, and fostering a collaborative work environment.

Conduct in-depth analysis of shopfloor performance metrics, including traffic patterns, conversion rates, and customer satisfaction, to drive continuous improvement.

Stay updated on industry trends and monitor competitor activities to make informed decisions about shopfloor operations within the CPG retail sector.

Gather and analyze customer feedback and behavior data from shopfloor interactions to make data-driven decisions about process enhancements and customer service improvements.

Ensure optimal inventory levels, minimizing excess or obsolete inventory while maintaining appropriate stock levels for CPG merchandise.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.