Assistant Vice President - Order to Cash Lead
Genpact
5 - 10 years
Gurugram
Posted: 4/15/2025
Job Description
Responsibilities
Builds a collaborative relationship with the key client partners in the customer site,
proactively asks for feedback and takes full responsibility of the process and overall
account;
Tracks customer concerns and enables resolution for client issues
Manages account financials (accruals, billing, MSS accuracy, revenue transfer, OP);
Handles all client related communication, including but not limited to: recurrent
operational reviews, NPS and strategic priorities;
Responsible for negotiating and transitioning of a new scope within the managed
accounts
Ensures the connection with the global and regional internal stakeholders to ensure a
mutual approach in terms of account strategy and direction;
Identifies and communicates risk areas to regional & global leadership, whilst
providing solution-oriented points of view;
Partakes to various internal & external projects, events, and initiatives
Ensures board of account efficiency by supporting architects & pathfinders within the
account
Participates to internal transformation meetings, communicates LDT related plans &
results to customer
Promote Genpact's values across teams in supervision.
Manage end to end projects- Identify, design, and implement solution for projects in
the area of OTC to deliver financial and productivity benefits to customers in
accordance with the contractual clauses concluded.
As part of the projects ongoing with the client, actively drive the various automation
initiatives around OTC (Robotics, Artificial Intelligence) in order to (over)achieve the
targets
As part of the Metrics performance model, actively drive the metrics improvement
discussions, both from a metrics as well as yearly target perspective, in close
cooperation with the operations leads
Ensures that the performance objectives (KPIs) / process delivery time (SLAs) set
under the contract are fulfilled.
Acts as a secondary point of contact for all the escalations related to the process
Conducts regular governance call with his counterpart
Takes part of the transition and make sure standard split of activities are followed in
the transfer, between Genpact and new GBS set-up at client end
Make sure that there will be a good integration of the new GBS team, and a good
relationship is created with the Genpact team, working closely together with the
team
Act as global finance business expert in source to pay and reporting tools and
processes, in this role being the contact for global IT and translating global finance
requirements towards IT, more specifically in the Order to Cash (OTC) domain
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).