Assistant Vice President, Operations
Genpact
5 - 10 years
Kolkata
Posted: 4/15/2025
Job Description
Responsibilities
Financial and Growth : Deliver on Financial goals for the business; find opportunities for Growth & deliver on growth commitments; identify key cost metrics and ensure they are optimized. Anticipate & plan for new business; prepare for infrastructure and other growth related requirements; plan for resources based on work type and work volume projection and current available head count; and allocate responsibilities. Partner with the BD, Solutioning, Sales team on Commercials, pricing, winning deals.
Operations Management: Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the leadership team. Drive creation of staffing plans, schedules, quality initiatives, process change initiatives, Lean/Kaizen activities, and other change/Six Sigma initiatives for process improvement.
Client Management : Participate in business leadership meetings, helping to develop and drive strategies and programs which improve the competitive position and profitability of the organization. Identifying and eliminating root cause barriers to CSAT, productivity, TAT and quality etc. Should be able to communicate well with the clients and be able to present data post analysis.
Team Management : Ability to set the vision, direction, and culture for the team by managing individual and team performance, expectations and goals. Manage the career growth and development of the Leadership team by driving focus on Genpacts Leadership Principles. Play a critical role in building management depth by providing guidance.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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