Assistant Vice President , Insurance Operations Lead

Responsibilities

Drive transformation projects from operations, digital asset implementation, standard methodologies' framework, case studies, benchmarking for making processes more efficient and effective

Effectively engage with customers to understand and address customer pain points

Provide direction and mentorship to the operations team for delivery of goals, promote a learning culture and build a solid team

Align to customer goals and deliver on commitments consistently

Foresee risks, be proactive and predictive while developing mitigation plans

Build impactful customer relationship; improve Net Promoter Score. maintain existing book of business, and drive revenue growth.

Minimum Qualifications

This will be Operating Leader position in Insurance Vertical.

Understanding of Insurance Industry and excellent knowledge of London Market Underwriting / Claims.

Ability to prioritize and manage effectively across many competing and concurrent tasks

Ability to manage multiple geographies and understand the cultural nuances

Ability to manage through indirect authority and matrixed organization structures.

Strong negotiation, facilitation and influencing and consensus building skills

Exception verbal and written communication and Presentation skills. Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organization

Ability to work with all levels of the organization

The Individual should have exposure/experience to systematically evaluate business opportunities, the ambitious attitude to build on existing capabilities

Leverage lean six sigma framework to drive continuous performance improvement

Implement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps

Proactively understand Clients business need and propose appropriate solutions. Manage engagement staffing levels to deliver client expectation

Preferred Qualifications

Masters in any stream except technical

Why join Genpact?

• Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation

• Make an impact Drive change for global enterprises and solve business challenges that matter

• Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.