Assistant Vice President-HRO operations

Be hands on, to ensure delivery per customer expectation along with meeting defined SLA ensure customer satisfaction. Noise free operation in a critical result

Assess actual performance against standards to resolve whether the team is on target to reach goals and take corrective actions as vital

Constantly work to find the opportunities to drive value beyond SLAs and contractual terms hence be able to drive value share and Transformation opportunity

Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization. Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests.

Review delivery of payroll processing service, ensuring the operational aspects of payroll processing and associated activities (including Build to Gross and Gross to Net, Pay processing, Post payroll validation, T&A management and reporting) are accurate and delivered within appropriate timeframes and comply with relevant legislation.

Build and manage multi-disciplinary functions (process & technology) that can successfully operationalize the end to end engagement lifecycle of the Finance and Accounting operations.

Strong understanding and proven abilities of executing Global Payroll industry standards and market landscape that will determine the value proposition and competitive advantage for the shared service hub.

Actively work with Payroll Leader and internal team members in identifying and implementing the process standardization, simplification and automation opportunities, and act as a mentor/support for the teams.

Coach, mentor, train and coordinate the activities of the team

Manage the application and monitoring of the Hubs methodology framework, principles, and delegations

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.