Assistant Vice President, HRO Operations
Genpact
5 - 10 years
Bengaluru
Posted: 4/15/2025
Job Description
Responsibilities
Be hands on, to ensure delivery per customer expectation along with meeting defined SLA and ensure Customer satisfaction. Noise free operations is a critical result
Assess actual performance against standards to resolve whether the team is on target to reach goals and takes corrective actions as vital.
Constantly work to find opportunities to drive value beyond SLAs and contractual terms hence be able to drive value share and Transformation opportunities.
Ensure timely resolution of customer / intensified issues along with root cause analysis to avoid reoccurrence
Should be able to mentor, guide, influence & empower the team to achieve targets. Ensure key people metrics are met.
Be able to build talent for future growth.
Right hiring and Resource planning along with optimizing the resource utilization by identifying areas of efficiency
Establish relationships and partnerships with internal business partners and customers to drive cross sell of business in existing accounts. Hence has to build/understand digital assets and tools for F&A domain
Be able to proactively identify business and financial risks, and work out alternatives / mitigants
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).