Assistant Vice President - HRO GPO
Genpact
5 - 10 years
Noida
Posted: 21/05/2025
Job Description
Responsibilities
Builds a collaborative relationship with the key client partners, proactively asks for feedback and takes full responsibility of the process and overall account;
Identify and implement tactical Continuous Improvement Opportunities emerging from the day to day Operations, with the agreement of Customer Finance Transformation Organization and align with HRO stream Project Roadmap.
Drive execution of the global design solution across local org and in Genpact Ops.
Assist in meeting the defined KPI, as per the contractual agreement.
Assess operational performance against standards and take corrective actions as necessary.
Drive standardization across local org and in Genpact Ops.
Share best practice with the clients stakeholders
Assist in deployment of Digital tools, RPA, AI/ML/Gen AI etc.
Provide SME advisory/ support during transitions & training.
Tracks customer concerns and enables resolution for client issues;
Partakes to various internal & external projects, events and initiatives;
Ensures board of account efficiency by supporting architects within the account;
Participates to internal transformation meetings, communicates LDT related plans & results to customer;
Promote Genpact's values across teams in supervision.
Manage end to end projects- Identify, design and implement solution for projects in the area of HRO to deliver financial and productivity benefits to customer in accordance with the contractual clauses concluded.
As part of the Metrics performance model, actively drive the metrics improvement discussions, both from a metrics as well as yearly target perspective, in close cooperation with the operations leads
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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