Assistant Vice President, HRO
Genpact
5 - 10 years
Noida
Posted: 21/05/2025
Job Description
Responsibilities
Lead the overall operational activities and ensure noise-free operations, along with strong customer stakeholder management.
Deep domain expertise in HR
Identify, implement & oversee process improvements to ensure efficient and accurate data processing.
Partner with multiple stakeholders to ensure all data is efficiently managed in the Workday (or replacement HR system)
Provides strategic business support and implements solutions to enable the business to achieve its talent and growth objectives.
Serve as an escalation point of contact.
Drive regular governance/ monthly/quarterly to connect with retained leads and tower managers with strong partnerships in ensuring the success of the service delivery model.
Lead the overall operational activities of case & query management (Tier 1 & 2) service delivery.
Escalate and handover Tier 3 queries to COE or HRBP
Resolve and research associate queries as required, inc. Annual Processes (i.e., annual compensation, open enrolment, etc.)
Case management and case triaging inc. update case status on ServiceNow (or any replacement tool)
Review & audit employee portal content and provide required support to ensure right content is updated on the portal.
Support complex projects, including new policies, programs, systems implementation, and other business reorganizations in collaboration with key stakeholders (e.g., IT, HRS, HRBPs, COEs)
Continuously identify and analyze opportunities for process improvement and Client service enhancements, ensuring collaboration with internal and external partners
Accountable for ensuring timely quality delivery of own work and processes by supporting Service Levels. Capture and analyze appropriate metrics and data.
Forecast staffing needs and manage team scheduling.
Deep understanding of quality & compliance to local laws & regulations is a must requirement.
Drive regular governance/ quarterly connect with retained leads and tower managers with strong partnership in ensuring success of service delivery model.
Support and drive team productivity and process efficiency.
Acquire basic understating of country HR laws, policy, regulations, processes, and data privacy will be added advantage.
Deep understanding of quality & compliance to North/South America local laws & regulations is necessary requirement.
Responsible to manage the demand and supply in the team for the right sizing of the team and ensuring backups in team for all processes to mitigate any service delivery risks.
Responsible to devise the system and compliance controls from HR and Payroll perspective to make the HR processes full proof from any risk of data privacy and security.
Responsible to deploy the quality framework for hire to retire HR services to ensure the accuracy of all deliverables and meet the client threshold of quality.
Responsible to manage HR & Payroll Services for all phases of employee life cycle to achieve the target levels for defined client SLAs and KPIs
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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