Assistant Vice President HRO
Genpact
5 - 10 years
Bengaluru
Posted: 9/3/2024
Job Description
Responsibilities
• Lead the overall operational activities and ensure noise-free operations, along with strong customer stakeholder management.
• Deep domain expertise in HR
• Identify, implement & oversee process improvements to ensure efficient and accurate data processing.
• Partner with multiple stakeholders to ensure all data is efficiently managed in the Workday (or replacement HR system)
• Provides strategic business support and implements solutions to enable the business to achieve its talent and growth objectives.
• Serve as an escalation point of contact.
• Drive regular governance/ monthly/quarterly to connect with retained leads and tower managers with strong partnerships in ensuring the success of the service delivery model.
• Lead the overall operational activities of case & query management (Tier 1 & 2) service delivery.
• Escalate and handover Tier 3 queries to COE or HRBP
• Resolve and research associate queries as required, inc. Annual Processes (i.e., annual compensation, open enrolment, etc.)
• Case management and case triaging inc. update case status on ServiceNow (or any replacement tool)
• Review & audit employee portal content and provide required support to ensure the right content is updated on the portal.
• Support complex projects, including new policies, programs, systems implementation, and other business reorganizations in collaboration with key stakeholders (e.g., IT, HRS, HRBPs, COEs)
• Continuously identify and analyze opportunities for process improvement and BD Client service enhancements, ensuring collaboration with internal and external partners
• Accountable for ensuring timely quality delivery of own work and processes by supporting Service Levels. Capture and analyze appropriate metrics and data.
• Forecast staffing needs and manage team scheduling.
• Deep understanding of quality & compliance with local laws & regulations is a must requirement.
• Drive regular governance/ quarterly connect with retained leads and tower managers with strong partnership in ensuring success of service delivery model.
• Support and drive team productivity and process efficiency.
• Acquiring basic understating of country HR laws, policy, regulations, processes, and data privacy will be an added advantage.
• Deep understanding of quality & compliance with North/South America local laws & regulations is a necessary requirement.
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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