Assistant Vice President HRO
Genpact
5 - 10 years
Bengaluru
Posted: 03/09/2024
Getting a referral is 5x more effective than applying directly
Job Description
Responsibilities
• Lead the overall operational activities and ensure noise-free operations, along with strong customer stakeholder management.
• Deep domain expertise in HR
• Identify, implement & oversee process improvements to ensure efficient and accurate data processing.
• Partner with multiple stakeholders to ensure all data is efficiently managed in the Workday (or replacement HR system)
• Provides strategic business support and implements solutions to enable the business to achieve its talent and growth objectives.
• Serve as an escalation point of contact.
• Drive regular governance/ monthly/quarterly to connect with retained leads and tower managers with strong partnerships in ensuring the success of the service delivery model.
• Lead the overall operational activities of case & query management (Tier 1 & 2) service delivery.
• Escalate and handover Tier 3 queries to COE or HRBP
• Resolve and research associate queries as required, inc. Annual Processes (i.e., annual compensation, open enrolment, etc.)
• Case management and case triaging inc. update case status on ServiceNow (or any replacement tool)
• Review & audit employee portal content and provide required support to ensure the right content is updated on the portal.
• Support complex projects, including new policies, programs, systems implementation, and other business reorganizations in collaboration with key stakeholders (e.g., IT, HRS, HRBPs, COEs)
• Continuously identify and analyze opportunities for process improvement and BD Client service enhancements, ensuring collaboration with internal and external partners
• Accountable for ensuring timely quality delivery of own work and processes by supporting Service Levels. Capture and analyze appropriate metrics and data.
• Forecast staffing needs and manage team scheduling.
• Deep understanding of quality & compliance with local laws & regulations is a must requirement.
• Drive regular governance/ quarterly connect with retained leads and tower managers with strong partnership in ensuring success of service delivery model.
• Support and drive team productivity and process efficiency.
• Acquiring basic understating of country HR laws, policy, regulations, processes, and data privacy will be an added advantage.
• Deep understanding of quality & compliance with North/South America local laws & regulations is a necessary requirement.
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
Services you might be interested in
Improve Your Resume Today
Boost your chances with professional resume services!
Get expert-reviewed, ATS-optimized resumes tailored for your experience level. Start your journey now.