Assistant Vice President HRO

Genpact

5 - 10 years

Bengaluru

Posted: 9/3/2024

Job Description

Responsibilities


•    Lead the overall operational activities and ensure noise-free operations, along with strong customer stakeholder management. 
•    Deep domain expertise in HR 
•    Identify, implement & oversee process improvements to ensure efficient and accurate data processing. 
•    Partner with multiple stakeholders to ensure all data is efficiently managed in the Workday (or replacement HR system) 
•    Provides strategic business support and implements solutions to enable the business to achieve its talent and growth objectives. 
•    Serve as an escalation point of contact. 
•    Drive regular governance/ monthly/quarterly to connect with retained leads and tower managers with strong partnerships in ensuring the success of the service delivery model. 
•    Lead the overall operational activities of case & query management (Tier 1 & 2) service delivery. 
•    Escalate and handover Tier 3 queries to COE or HRBP 
•    Resolve and research associate queries as required, inc. Annual Processes (i.e., annual compensation, open enrolment, etc.) 
•    Case management and case triaging inc. update case status on ServiceNow (or any replacement tool) 
•    Review & audit employee portal content and provide required support to ensure the right content is updated on the portal. 
•    Support complex projects, including new policies, programs, systems implementation, and other business reorganizations in collaboration with key stakeholders (e.g., IT, HRS, HRBPs, COEs) 
•    Continuously identify and analyze opportunities for process improvement and BD Client service enhancements, ensuring collaboration with internal and external partners 
•    Accountable for ensuring timely quality delivery of own work and processes by supporting Service Levels. Capture and analyze appropriate metrics and data. 
•    Forecast staffing needs and manage team scheduling. 
•    Deep understanding of quality & compliance with local laws & regulations is a must requirement. 
•    Drive regular governance/ quarterly connect with retained leads and tower managers with strong partnership in ensuring success of service delivery model. 
•    Support and drive team productivity and process efficiency. 
•    Acquiring basic understating of country HR laws, policy, regulations, processes, and data privacy will be an added advantage. 
•    Deep understanding of quality & compliance with North/South America local laws & regulations is a necessary requirement. 

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.

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