Assistant Vice President, Global Relationship Manager
Genpact
5 - 10 years
Gurugram
Posted: 18/06/2025
Job Description
Responsibilities
Understanding customer needs and translating them into winning proposals for Genpact and its customers.
Winning new growth deals in customer account per pre agreed targets - Meet and surpass Operating Plan (OP) numbers.
Understanding the marketplace and the competitor offering; drive strategic sales initiatives for Genpact.
Leveraging and creating networks that result in potential opportunities/leads in the customers organization globally understanding what competition is offering.
Connecting at CxO level in the customer organization; build/maintain relationships that enable higher customer satisfaction (measured via NPS survey system) and delivered business impact.
Providing insights on what is happening on customers financials and drive business strategies within operating teams to add value to the customer.
Building, running, and managing the governance around customer and Genpact communication enabling better visibility, transparency, and partnership within the relationship.
Effectively construct and tell a compelling and clear story around the value proposition both orally and in presentations.
Cross-selling all Genpact products to the customers drives higher growth penetration.
Becoming a key intermediary between global delivery team and the customer.
Promoting Genpact and grow Brand Awareness in the customer organization / Industry vertical.
Participating in Industry 3rd party seminars, Quarterly meetings, Earnings calls, Analyst forums to develop deeper industry connects in relation to the customer and customer industry.
Playing a key role in providing timely and high quality RFX responses.
Partnering with RFI/RFP team & Finance on customer proposals to realize customer needs while maintaining profitability.
Providing Market Intelligence for costing on proposals.
Partnering with Genpact offshore delivery teams to create effective deal solutions.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).