Assistant Vice President - Digital Business Group

• Understanding Digital Partner Requirements: Collaborate with internal stakeholders to grasp digital partners’ needs and work on customer-centric API development. 

• Digital Partner Onboarding: Lead the onboarding process through seamless API integration. 

• Competitor Benchmarking: Analyse customer journeys on competitive platforms and implement best practices for enhancing user experience. 

• Process Documentation: Prepare and share standard operating procedures (SOPs) with internal teams for process alignment for the programme. 

• Requirement Documentation: Document partner requirements and create change requests (CRs) for technical development for new product into existing systems. 

• UAT and Integration: Push for system integration, launch User Acceptance Testing (UAT), and ensure testing within the defined timelines (TAT). 

• Stakeholder Engagement:  

• Engage with internal teams to align on project prerequisites and share detailed insights into partners’ requirements. 

• Provide end-to-end support to internal and external stakeholders, ensuring smooth business operations. 

• Process Management:  

• Identify, design, and implement necessary workflows and processes to ensure smooth customer journeys. 

• Coordinate approvals with underwriting, operations, and other internal stakeholders for product launches. 

• Gap Analysis:  

• Address and resolve any escalated by partner issues in a timely manner 

• Identify and address process gaps during product launch and ensure timely resolution within TAT. 

• Innovate and develop new processes and systems aimed at automation and the digitization of business operations. 

• Business Prioritization: Maintain a balanced approach to prioritize business needs efficiently. 

• Reporting & MIS: Generate reports and track business parameters to ensure performance visibility. 

This role requires a dynamic individual who can navigate technical and business landscapes while driving efficient integration processes and customer-centric solutions.