Assistant Vice President - Digital Business Group

• Understanding Digital Partner Requirements: Collaborate with internal stakeholders to grasp digital partners’ needs and work on customer-centric API development. 
• Digital Partner Onboarding: Lead the onboarding process through seamless API integration. 
• Competitor Benchmarking: Analyse customer journeys on competitive platforms and implement best practices for enhancing user experience. 
• Process Documentation: Prepare and share standard operating procedures (SOPs) with internal teams for process alignment for the programme. 
• Requirement Documentation: Document partner requirements and create change requests (CRs) for technical development for new product into existing systems. 
• UAT and Integration: Push for system integration, launch User Acceptance Testing (UAT), and ensure testing within the defined timelines (TAT). 
• Stakeholder Engagement:  
  • Engage with internal teams to align on project prerequisites and share detailed insights into partners’ requirements. 
• Provide end-to-end support to internal and external stakeholders, ensuring smooth business operations.  
• Process Management:
  • Identify, design, and implement necessary workflows and processes to ensure smooth customer journeys.
  •  Coordinate approvals with underwriting, operations, and other internal stakeholders for product launches. 

• Gap Analysis: 
  • Address and resolve any escalated by partner issues in a timely manner 
  • Identify and address process gaps during product launch and ensure timely resolution within TAT. 
  • Innovate and develop new processes and systems aimed at automation and the digitization of business operations. 
• Business Prioritization: Maintain a balanced approach to prioritize business needs efficiently. 
• Reporting & MIS: Generate reports and track business parameters to ensure performance visibility.

This role requires a dynamic individual who can navigate technical and business landscapes while driving efficient integration processes and customer-centric solutions.