Assistant Vice President / Deputy Vice President - Operations

Assistant Vice President / Deputy Vice President -Operations

Location: Hyderabad

Department: Operations

Employment Type: Full-time

Role Purpose

Lead and scale end-to-end operations and customer service delivery, ensuring regulatory compliance, risk control, operational excellence, and superior customer experience. Drive digitization, straight-through processing (STP), and cost/productivity improvements while enabling business growth.

Key Responsibilities

1) Operations Leadership & Governance

• Own day-to-day regional operations across ops hubs
• Establish and monitor SLAs, TAT, quality metrics, and uptime across processes; drive STP and first-time-right outcomes.
• Run structured governance (dashboards, reviews, CAPAs) with Team and stake holders

2) Risk, Compliance & Control

• Ensure adherence to SEBI guidelines, KYC/AML, Fund accounting etc and internal policies/SOPs.
• Oversee audits (internal/statutory/ External)
• Ensure strong maker-checker controls, surprise audits, and AML red-flag escalation protocols.

3) People Leadership

• Build and lead a high-performing team: hiring, role clarity, training (KYC/AML, processes, systems), and succession planning.
• Drive a culture of accountability, integrity, and customer-centricity;

4) Financial & Capacity Management

• Own regional ops budget; unit cost, productivity ratios, and vendor spend.
• Forecast volumes, plan capacity, and manage peak-period Transactions.

5) Stakeholder Management

• Collaborate with Risk, Compliance, IT, InfoSec, and Vendors & AMCs to ensure smooth delivery and change adoption.
• Represent the region in leadership reviews; communicate status, risks, and improvement plans clearly.

Qualifications & Experience

• Education: Graduate; MBA/PGDM preferred.
• Knowledge in Mutual fund operations and processing is preffered.
• Good to have AMCs handling Experience
• Experience: 1218+ years in banking operations/service delivery/ Ops Hubs
• Regulatory Knowledge: Strong grasp of SEBI, KYC.

About KFin Technologies

KFintech serves the mission-critical needs of asset managers with clients spanning mutual funds, AIFs (alternative investments), pension, wealth managers and corporates in India and abroad. The company provides SaaS based end-to-end transaction management, channel management, compliance solutions, data analytics and various other digital services to asset managers across segments, as well as outsourcing services for global players. We are, forever, committed to the cause and always act with integrity and in compliance with the law. The values that signify KFins unwavering commitment to all its stakeholders.

KFin is a one of its kind digital platform excelling in hyperscale transaction management, big data solutioning, transformative platforming, pureplay financial and technical services built on proven tech expertise in the asset management industry.

KFin is also the mortgage Centre of Excellence for the worlds largest Registrar and mortgage management company handling lacs of transactions every year.

KFin is expanding in insurance transaction processing and fund administration