Assistant Vice President - Banking Operations
Genpact
5 - 10 years
Noida
Posted: 06/06/2025
Job Description
Responsibilities
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Manage outsourced services delivery to ensure customer happiness and increased revenue through client up-sell
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Collaborate and work with Genpact s global business and functional leaders to build and commercialize existing and new product offerings
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Take a lead and work closely with digital teams to introduce breakthrough technology solutions into operations
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Lead global operations to achieve and exceed P&L expectations
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Use lean six sigma framework to drive continuous performance improvement
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Implement appropriate mechanisms to identify, understand and bring up performance gaps and/or performance breakthroughs including developing and implementing improvement plans to close performance gaps.
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Collaborate for the new deal process including solutioning, pricing, due diligence, transition and stabilization
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Drive transformation projects from operations, digital asset implementation, standard methodologies' framework, case studies, benchmarking for making processes more efficient and effective
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Effectively engage with customers to understand and address customer pain points
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Provide direction and mentorship to the operations team for delivery of goals, promote a learning culture and build a solid team
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Align to customer goals and deliver on commitments consistently
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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