Assistant Vice President- Operations Leader

• With previous experience in the Customer Service space with and with confirmed tenure in senior management role in BPO industry and should be a subject matter expert on various aspects of operations.

• Experience in directly leading and running an Operations team and be directly accountable for outcome metrics in accordance with the agreed SLA by the clients

• Understanding of Performance measurements and ability to manage day to day performance such as Productivity, Quality, Efficiency, Shrinkage among others.

• Identifying and leading continuous improvement projects through Lean & Six Sigma Tools for achieving better business outcome

• Outstanding customer relationship skills

• Holding and representing the Program independently in Customer Reviews and visit

• Balancing critical issues and customer concerns

• Establishing/maintaining a customer-centric culture with outstanding customer relationship skills

• Have the ability and experience of cross functional teamwork and partnership skills

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.