Assistant Vice President - Sales Order Management and Claims Leader

Oversee the end-to-end sales order process, ensuring accurate, timely, and efficient order entry, processing, and fulfilment.

Collaborate with the sales, logistics, and finance teams to ensure alignment on order priorities, timelines, and product availability.

Monitor order volumes, identify bottlenecks, and implement corrective actions to improve order cycle times.

Develop and enforce standard operating procedures (SOPs) for the sales order management process.

Ensure service delivery excellence across global teams, meeting or exceeding client KPIs and SLAs.

Manage budgets and optimize resource allocation for efficiency and cost-effectiveness.

Own the strategy for managing customer claims, ensuring quick resolution and maintaining high customer satisfaction levels.

Analyze and assess claims data to identify trends, root causes, and opportunities for process improvements.

Lead cross-functional teams to address claims issues that may require investigation or coordination with multiple departments.

Develop and implement policies to streamline the claims resolution process, reducing the frequency and impact of claims.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.