Responsibilities

• Lead large teams, groom and enable career progression while encouraging Genpact culture (CI2). Achieve /exceed retention targets.
• Lead service delivery of outsourced services for PTP workstream
• Ensure all month-end activities are completed within agreed time and of the highest quality and ensure metrics are met as per agreed critical metrics / SLAs targets as applicable.
• Handling internal & External Audits: Support Ops Compliance / Surveillance teams to ensure zero audit observations and findings. Extensively involved in building MAPs Management action plans wherever required and applicable.
• Review the team's day to day activities, including but not limited to invoicing, audit requests, analysis and other requests pertaining to the accounts payable process
• Run operations to achieve/exceed P&L expectations
• Respond to customer requests from legal, internal/external audit or business units, assisting with management response and resolution for in scope areas of responsibility
• Demonstrate lean six sigma framework to drive continuous performance improvement
• Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps.
• Work closely with client CXOs and process owners, Genpact operating teams and global relationship managers for key accounts
• Be responsible for ensuring Service delivery with ongoing client happiness through consistent high class service delivery, and thereby ensure high NPS
• Own the way in implementing new technologies in operations and display a strong executive presence