Assistant Vice President - OTC (Order to Cash) Lead

Builds a collaborative relationship with the key client partners in the customer site, proactively asks for feedback and takes full responsibility of the process and overall account;

Tracks customer concerns and enables resolution for client issues;

Manages account financials (accruals, billing, MSS accuracy, revenue transfer, OP);

Handles all client related communication, including but not limited to recurrent operational reviews, NPS and strategic priorities;

Responsible for negotiating and transitioning of a new scope within the managed accounts;

Ensures the connection with the global and regional internal stakeholders to ensure a mutual approach in terms of account strategy and direction;

Identifies and communicates risk areas to regional & global leadership, whilst providing solution-oriented points of view;

Partakes to various internal & external projects, events, and initiatives;

Ensures board of account efficiency by supporting architects & pathfinders within the account;

Participates to internal transformation meetings, communicates LDT (Lean Digital Transformation) related plans & results to customer;

Promote Genpact's values across teams in supervision.