Responsibilities

Be a specialist in the Domain of OTC and drive projects for aligning to Global Design

Should have knowledge of Bank Reconciliations

Excellent knowledge of ERP Applications, Workflow Tools etc.

Drive Digital implementations of new tools troubleshoot issues and customize digital implementations.

Train teams on digital tools implementation and drive adoption

Coordinate within the team & ensure all vital information is compiled, reviewed, and approved (if necessary) for credit memos, refunds, credit investigations, client billings, overdue invoices, credit policy, and applying and balancing AR

Supervise and report out the progress of projects

Assess actual performance against standards to determine whether the team is on target to reach goals and takes corrective actions as necessary

Build a relationship with all internal and external partners, drive cross-sales for customer

Ensure timely resolution of customer / raised issues along with root cause analysis to avoid reoccurrence

Share best practices with a customer and identify areas of improvement within processes (Credit, Billing, Collections, Dispute & reconciliation process)

Should be able to mentor, guide, influence & empower the team to achieve targets/metrics

Identify & implement standardization within processes across the region

Drive growth of business and build relationships with customers globally

Ability to lead & build strong teams from a domain standpoint along with digital tools & influence multiple internal & external partners on the process adaptations

Ability to build client partnerships & work in an ambiguous environment

Sound financial & commercial Business Understanding

Should have been a part of the transition process, done due diligence or solution identification

Multi-Tasking skills in project delivery, deadlines and budget

Resource needs to be upbeat, confident, outspoken & strong in communication

Strong understanding of tools available in the market