Assistant Vice President - Order to Cash
Genpact
5 - 10 years
Gurugram
Posted: 29/11/2024
Job Description
Responsibilities
:Be a specialist in the Domain of OTC and drive projects for aligning to Global Design
Excellent knowledge of ERP Applications, Workflow Tools etc.
Drive Digital implementations of new tools troubleshoot issues and customize digital implementations.
Train teams on digital tools implementation and drive adoption
Coordinate within the team & ensure all vital information is compiled, reviewed, and approved (if necessary) for credit memos, refunds, credit investigations, client billings, overdue invoices, credit policy, and applying and balancing AR
Supervise and report out the progress of projects
Assess actual performance against standards to determine whether the team is on target to reach goals and takes corrective actions as necessary
Build a relationship with all internal and external partners, drive cross-sales for customer
Ensure timely resolution of customer / raised issues along with root cause analysis to avoid reoccurrence
Share best practices with a customer and identify areas of improvement within processes (Credit, Billing, Collections, Dispute & reconciliation process)
Should be able to mentor, guide, influence & empower the team to achieve targets/metrics
Identify & implement standardization within processes across the region
Drive growth of business and build relationships with customers globally
Ability to lead & build strong teams from a domain standpoint along with digital tools & influence multiple internal & external partners on the process adaptations
Ability to build client partnerships & work in an ambiguous environment
Sound financial & commercial Business Understanding
Should have been a part of the transition process, done due diligence or solution identification
Multi-Tasking skills in project delivery, deadlines and budget
Resource needs to be upbeat, confident, outspoken & strong in communication
Strong understanding of tools available in the market
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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