Assistant Vice President - Operations, Engagement Leader for Engineering Services delivery

Act as key interface between client and Genpact teams delivering product engineering services to healthcare client (~300 FTE)

Core delivery Supporting operations end to end by translating client requirements to clear deliverables.

Operations professional Co Own (along with operations team) agreed SLAs; productivity, quality, process improvements

Willing to get into the trenches when required. Transactional involvement will be there.

Understand technology and how to leverage it for business

Ability to scale up for larger responsibilities as time progresses.

Undertake necessary preparation for client reviews or support the Functional head in preparation for client reviews.

Lead all client reviews.

Be proactive and systematic to avoid client escalations / issues and promptly resolve and/or appropriately channelize any escalations

Lead or assist in developing proposals / parts of proposals, requisite services / solutions to increase business from existing clients in conjunction with the account manager OR sales team.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.