Responsibilities

Build and implement a factory model to industrialize the Robotic Process Automation (RPA) across all LOBs to deliver the agreed scope and realize the required business benefits using an Agile RDLC model.

Design and program manage RPA project plan and its adherence. Deploy RPA bots to improve transaction efficiencies across the account to improve operational effectiveness and adhere to controllership.

Deploy QPA and LSS projects for mitigating process issues and improving Operational efficiencies identified across towers.

Conduct full lifecycle of deploying bots through project management from analysis to design, development, and handing over to support through effective coordination between various functions involved in the entire lifecycle.

Work closely with the RPA Technical team and Operations teams to ensure technical solutions are designed to deploy the bots as a team.

Contribute to the creation of roadmap with account global operating lead for driving RPA transformation and process improvement and conduct periodic reviews with internal and external stakeholders calling out risks and issues on time.

Support Operations to meet the business objective by application of robotics and analytics capabilities

Responsible for directing VSM and Process Mapping activities for identifying and developing automation ideas.

As an MBB, Conduct Workshops for identifying Automation opportunities and creating VSM to extract the information required to make QPA, RPA Automaton roadmap.

Coordinate with Digital and Transformation leaders to integrate automation opportunities for effective results.

Educate and make Genpact internal and Client stakeholders aware of the RPA deployment methodology for increased participation and collaboration where required.

Minimum Qualifications

/Skills

Robotics platform knowledge and Experience in driving RPA implementation Experience in one or more of the market-leading RPA platforms is a must from Automation Anywhere, Blue prism, Uipath, or MS- Power Automate

Must have experience in deploying RPA bots Create Road Map for RPA deployment

Experience as LDT resource leading large business Client:

o Accountable for deploying RPA, QPA, and CI projects to meet contractual FTE targets.

o Responsible for contributing to improvements in client environment with a focus on Process Standardization and Continuous Improvement projects

Understanding of Six Sigma, Lean, and Continuous Improvement concepts

Project Management skills Strong Influencing skills and clarity of thought on effective project management are required

People Leadership: Ability to coach & mentor people. Ability to effectively influence & motivate others and Ability to work in diverse teams and with multiple stakeholders

Delivers oral and written communications that have clarity and impact

Creates a team environment of accountability and commitment for reaching project goals

Must be able to work in dynamic and tight deadlines to meet the project schedule

Experienced Process improvement and Automation expert with domain exposure in F&A, Baking, and IT domains

Preferred Qualifications/Skills

LSS- GB / BB certification

PMP, CSM certifications