Assistant Vice President - Lean Digital Transformation (Trust and Safety)

Align with Operations Leadership to create and deliver the transformation as well as continuous improvement (CI) agenda.

Partner with delivery teams to identify and deliver AI projects aimed at value creation and monetize them through value-share and/or revenue assurance mechanisms.

Partner with service line experts to build tangible solutions that are aimed at building long-term capability in Trust & Safety ecosystem.

Thorough transformational & continuous improvement initiatives, deliver committed productivity, successfully incubation of new workflows, and improve quality of operations.

Orchestrate operational excellence, governance, and transformation rigor to optimize short-term improvement and long-term value creation.

Hold self and organization accountable to deliver on Genpact client commitment.

Own agreed and prioritized transformation initiatives by collaborating with cross-functional teams delivery, service line, digital, analytics, and global LDT leadership.

Specific traits and success competencies for this role include:

Growth and results focused on techno-functional leader with strong experience in digital transformation, and process excellence in established organizations.

Intellectual agility and curiosity are needed to bring incisive perspectives and innovative approaches to a discussion.

Proventrack record of managing delivery, operations, or teams; seasoned leader who thrives on the challenge to innovate and raise the bar continuously.

Proven abilities in operating with senior leaders, building strong internal networks, and delivering high impact programs in complex-matrixed environments

Decisiveness and comfort in taking risks when working with ambiguity.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.