Assistant Vice President - HRO Operations

Responsibilities

Lead the overall operational activities and ensure noise-free operations, along with strong customer stakeholder management

Be hands on, to ensure delivery per customer expectation along with meeting defined SLA ensure customer satisfaction.

Assess actual performance against standards to resolve whether the team is on target to reach goals and take corrective actions as vital

Constantly work to find the opportunities to drive value beyond SLAs and contractual terms hence be able to drive value share and Transformation opportunity

Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization. Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests.

Drive regular governance/ monthly/quarterly to connect with retained leads and tower managers with strong partnerships in ensuring the success of the service delivery model

Review delivery of Customer Interaction Centre, Data Management & Operations, Talent Acquisition, Talent Management, Total Rewards and payroll processing ensuring the operational aspects and associated activities (including Build to Gross and Gross to Net, Pay processing, Post payroll validation, T&A management, reporting etc.) are accurate and delivered within appropriate timeframes and comply with relevant legislation.

Build and manage multi-disciplinary functions (process & technology) that can successfully operationalize the end-to-end engagement lifecycle of the HRO operations.

Strong understanding and proven abilities of executing industry standards and market landscape that will determine the value proposition and competitive advantage for the shared service hub.

Actively work with client and internal team members in identifying and implementing the process standardization, simplification and automation opportunities, and act as a mentor/support for the teams.

Coach, mentor, train and coordinate the activities of the team

Manage the application and monitoring of the Hubs methodology framework, principles, and delegations

Understand the use of data to give insights to the business. Be able to make decisions using data

A reasonable level of excel usage is necessary

Leadership is key skills require to deliver HRO objectives

Strong people management