Oversee end-to-end payroll operations for Australia, New Zealand, Philippines, and India.
Ensure compliance with country-specific statutory regulations, taxation policies, and labor laws.
Manage accurate and timely payroll processing including Build to Gross, Gross to Net, Post payroll validation, reconciliation, year-end processing, and statutory filings.
Lead payroll audits, SOX controls, compliance assessments, and data integrity checks.
Drive payroll standardization, simplification, and automation initiatives.
Engage with key internal and external stakeholders ensuring high-quality service delivery.
Identify and implement continuous process improvement opportunities.
Lead multi-disciplinary teams and develop payroll expertise across geographies.
Flexibility to manage shifts covering New Zealand & Australia time zones.
Be hands on, to ensure delivery per customer expectation along with meeting defined SLA ensure customer satisfaction. Noise free operation in a critical result
Assess actual performance against standards to resolve whether the team is on target to reach goals and take corrective actions as vital.
Constantly work to find the opportunities to drive value beyond SLAs and contractual terms hence be able to drive value share and Transformation opportunity.
Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization. Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests.
Strong understanding and proven abilities of executing Global Payroll industry standards and market landscape that will determine the value proposition and competitive advantage for the shared service hub.
Actively work with Payroll Leader and internal team members in identifying and implementing the process standardization, simplification and automation opportunities, and act as a mentor/support for the teams.
Coach, mentor, train and coordinate the activities of the team.
Manage the application and monitoring of the Hubs methodology framework, principles, and delegations.
Understand the use of data to give insights to the business. Be able to make decisions using data.
A reasonable level of excel usage is necessary.
Leadership is a key skill required to deliver HRO objectives.
Strong people management
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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