Assistant Vice President - Engagement Manager

Client Relationship Management: Serve as a trusted advisor, fostering and nurturing relationships within the client's CIO/DT organization, in collaboration with Genpact Sales and Subject Matter Experts (SMEs).

Governance and Engagement Management: Establish and drive the engagement and program governance processes to ensure the realization of client value propositions, while identifying early warning indicators of potential issues or risks.

Brand Advocacy: Promote and enhance the Genpact brand across the customer organization, ensuring clear and transparent communication to strengthen partnerships.

Value Proposition Development: Leverage your understanding of client business and digital transformation goals to shape and communicate compelling Genpact value propositions effectively.

Engagement Growth: Forecast and facilitate extensions, change orders, and purchase orders to ensure continuity and growth in existing engagements.

Profitability Management: Proactively drive engagement profitability in collaboration with Global Program Management and Service Lines.

Business Development: Identify and secure new growth opportunities within the client account, aiming to exceed operating plan targets.

Market Intelligence: Analyze the competitive landscape to inform the development of highly competitive proposals in terms of solutions and pricing.

Operational Excellence: Ensure operational efficiency within the team, focusing on employee retention, deal setup, client invoicing, accounts receivable, and revenue recognition.

Proposal Management: Oversee the end-to-end RFP/Proposal cycle, including governance and timely submission of proposals and statements of work.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.