Assistant Vice President, Retail Procurement
Genpact
5 - 10 years
Bengaluru
Posted: 03/09/2024
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Job Description
Responsibilities
• Transition the in-scope activities from Client’s existing shared services/markets to Genpact delivery centers
• Create seamless delivery & governance framework for Delivery Teams to consistently deliver on client expectations (contractual & beyond)
• Collaborate with client’s senior stakeholders and Genpact service lines to develop transformation roadmaps and deliver
• Continuously monitor account level financial metrics and make efforts to exceed the financial targets (all financial metrics are measured quarterly)
• Deliver Genpact’s digitalization strategy through leveraging the latest disruptive technologies such as GenAI (Generative AI), Robotics Process Automation (RPA), Analytics, Partnership ecosystem as well as new-age technological enhancements within the in-scope domains to enhance operational delivery and customer experience
• Continuous monitoring of operational (contractual & non-contractual) deliverables; Highlight focus areas or Help Required to Stakeholder and Genpact leadership time to time.
• Implement appropriate mechanisms to measure and analyze team’s performance against the set targets (contractual & beyond) and discuss & develop improvement plans where required.
• Be an escalation point for any delivery related or people related issues from clients or internal teams. Handle escalations confidently, proactively identify key risks, and agree/implement mitigation plans to ensure repeat complaints are eliminated
• Have a thorough understanding of contractual commitments and financial commitments for the account; raise proactive flags when there is a deviation
• Maintain & grow customer relations – focus on improving NPS/Customer Satisfaction score. Take personal ownership for action plans.
• Work with the client to understand key requirements and translates them into delivery plans capable of being executed effectively by Genpact to agreed timescales
• Work with client’s retained organization to assist with communication of key process changes to drive program adoption within client teams
• Work with the client retained & Genpact delivery teams to identify transformation and productivity opportunities (contractual & beyond) along with Genpact’s Lean Digital/Transformation Team and build a time-bound transformation roadmap for execution.
• Ensure delivery of all contractual SLAs like savings targets, timely deliveries, quality assurance, timely FTE productivity release etc. as applicable.
• Proactively engage with internal Genpact teams to upskill team members time to time, retention of knowledge & expertise, appropriate technology interventions to reduce manual efforts and people dependencies across Procurement processes
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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