Assistant Vice President, Order to Cash GPO

Be a specialist in the Domain of OTC and drive projects for aligning to Global Design

Excellent knowledge of ERP Applications, Workflow Tools etc.

Drive Digital implementations of new tools troubleshoot issues and customize digital implementations.

Train teams on digital tools implementation and drive adoption

Coordinate within the team & ensure all vital information is compiled, reviewed, and approved (if necessary) for credit memos, refunds, credit investigations, client billings, overdue invoices, credit policy, and applying and balancing AR

Supervise and report out the progress of projects

Assess actual performance against standards to determine whether the team is on target to reach goals and takes corrective actions as necessary

Build a relationship with all internal and external partners, drive cross-sales for customer

Ensure timely resolution of customer / raised issues along with root cause analysis to avoid reoccurrence

Share best practices with a customer and identify areas of improvement within processes (Credit, Billing, Collections, Dispute & reconciliation process)

Should be able to mentor, guide, influence & empower the team to achieve targets/metrics

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.