Responsibilities

• Be a specialist in the Domain of OTC and drive projects for aligning to Global Design
• Excellent knowledge of ERP Applications, Workflow Tools etc.
• Drive Digital implementations of new tools troubleshoot issues and customize digital implementations.
• Train teams on digital tools implementation and drive adoption
• Coordinate within the team & ensure all vital information is compiled, reviewed, and approved (if necessary) for credit memos, refunds, credit investigations, client billings, overdue invoices, credit policy, and applying and balancing AR
• Supervise and report out the progress of projects
• Assess actual performance against standards to determine whether the team is on target to reach goals and takes corrective actions as necessary
• Build a relationship with all internal and external partners, drive cross-sales for customer
• Ensure timely resolution of customer / raised issues along with root cause analysis to avoid reoccurrence
• Share best practices with a customer and identify areas of improvement within processes (Credit, Billing, Collections, Dispute & reconciliation process)
• Should be able to mentor, guide, influence & empower the team to achieve targets/metrics
• Identify & implement standardization within processes across the region
• Drive growth of business and build relationships with customers globally
• Ability to lead & build strong teams from a domain standpoint along with digital tools & influence multiple internal & external partners on the process adaptations
• Ability to build client partnerships & work in an ambiguous environment
• Sound financial & commercial Business Understanding
• Should have been a part of the transition process, done due diligence or solution identification
• Multi-Tasking skills in project delivery, deadlines and budget
• Resource needs to be upbeat, confident, outspoken & strong in communication
• Strong understanding of tools available in the market example get paid