Assistant Vice President, Operations Trust and Safety for Ad Labelling/Ad Moderation

Work with key client partners for driving Ad Labelling/Ad Moderation teams, focus on increasing client footprint and reducing risks in the Trust and Safety space

Build a deep understanding of the clients global footprint, their specific goals, the nuances of their largest markets, and POCs and decision makers in each market

Architecting the systems end to end from pre-sales/envisioning stage, implementation and transition to support through the complete solution development life cycle. Development of proof of concepts to validate and demonstrate the solution to end customers. Highlight the business use case, solution approach and the efficiency through a series of work outs or client presentation

Prioritize operational tasks within the team (in terms of technical accounting support to be provided)

Provide insights on clients business and financial performance and drive business strategies within operating teams to add value to the client

Accountable for driving operational standard methodologies and standardization across sites

Accountable for reduction of cost and efficiency improvement initiative

Track progress against goals and successfully deliver against them. Responsible for continuously ensuring that the team is on track to hitting goals and solving areas where we are at risk

Establish formal routines for delivery account reviews with Client Account Leaders, BPO Service Delivery Leads, and Commercial Director

Partner with sales to understand opportunities and ongoing conversations with the client to build cohesion across the company as well as identifying growth opportunities

Responsible for delivering on

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.