Responsibilities

Serve in consultant role during implementation to both assure minimal disruption and to streamline internal and external processes. Analyze customers’ business requirements and develop innovative and effective solutions to the challenges they face.

·         Provide coordination with IT to establish data interface options with customers, including establishing data specs and evaluating data sets.

·         Collaborate with offshore team to design, develop and configure the product to customer specifications.

·         At times, handle multiple projects in parallel for different customers in different regions and time zones.

·         Serve as customer representative ensuring that customer’s needs and requirements are communicated to all departments supporting the customer to ensure successful implementation.

·         Establish and drive customers to meet established system go-live dates.

·         Collaborate closely with the technical team and customer’s systems and IT team in connection with design, solution and implementations.

·         Appropriately record project activities, accurately track, and concisely report project statuses, and manage projects within the defined model.

·         Oversee hand-off to account management upon completion of the implementation project.