Assistant Vice President, Managed Services Production support Lead
Genpact
5 - 10 years
Gurugram
Posted: 03/08/2025
Job Description
Responsibilities
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Manage and oversee data and analytics platforms across on-premises and cloud environments.
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Ensure 24x7 production support, including incident management, enhancements, deployments, user requests, and testing.
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Design and implement robust support processes and procedures.
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Drive continuous improvement through automation to enhance efficiency and team throughput.
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Collaborate with stakeholders to understand business requirements and translate them into technical solutions.
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Lead and mentor a team of Leads, support engineers and analysts.
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Monitor system performance and ensure high availability and reliability.
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Develop and maintain documentation for support processes and procedures.
Qualifications we seek in you!
Minimum Qualifications
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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