Assistant Vice President, Insurance Operations Lead
Genpact
5 - 10 years
Gurugram
Posted: 9/3/2024
Job Description
Responsibilities
• Drive transformation projects from operations, digital asset implementation, standard methodologies' framework, case studies, benchmarking for making processes more efficient and effective
• Effectively engage with customers to understand and address customer pain points
• Provide direction and mentorship to the operations team for delivery of goals, promote a learning culture and build a solid team
• Align to customer goals and deliver on commitments consistently
• Foresee risks, be proactive and predictive while developing mitigation plans
• Build impactful customer relationship; improve Net Promoter Score. maintain existing book of business, and drive revenue growth.
Minimum Qualifications
• This will be Operating Leader position in Insurance Vertical.
• Understanding of Insurance Industry and excellent knowledge of London Market Underwriting / Claims.
• Ability to prioritize and manage effectively across many competing and concurrent tasks
• Ability to manage multiple geographies and understand the cultural nuances
• Ability to manage through indirect authority and matrixed organization structures.
• Strong negotiation, facilitation and influencing and consensus building skills
• Exception verbal and written communication and Presentation skills. Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organization
• Ability to work with all levels of the organization
• The Individual should have exposure/experience to systematically evaluate business opportunities, the ambitious attitude to build on existing capabilities
• Leverage lean six sigma framework to drive continuous performance improvement
• Implement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps
• Proactively understand Clients’ business need and propose appropriate solutions. Manage engagement staffing levels to deliver client expectation
Preferred Qualifications
• Masters in any stream except technical
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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