Assistant Vice President, Insurance Operations Lead
Genpact
5 - 10 years
Gurugram
Posted: 24/03/2025
Job Description
Responsibilities
Drive transformation projects from operations, digital asset implementation, standard methodologies' framework, case studies, benchmarking for making processes more efficient and effective
Effectively engage with customers to understand and address customer pain points
Provide direction and mentorship to the operations team for delivery of goals, promote a learning culture and build a solid team
Align to customer goals and deliver on commitments consistently
Foresee risks, be proactive and predictive while developing mitigation plans
Build impactful customer relationship; improve Net Promoter Score. maintain existing book of business, and drive revenue growth.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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