Assistant Vice President, Global Quality, Training, and Policy Lead

Offer strategic solutions that aim to implement and promote the first-time right methodology.

Act as a catalyst in the conversation, encouraging the customer to adopt and implement the necessary change

Continuously monitor and evaluate the effectiveness of the strategies implemented, making adjustments as needed to optimize results.

Foster a collaborative and supportive environment that encourages open communication and a shared commitment

Foster strong relationships with clients, serving as a trusted advisor and working closely with them to understand their evolving needs and refine the solutions accordingly.

Work closely with the Ops Excellence team to leverage the power of artificial intelligence technology and integrate it into our operations.

Responsible for defining Quality, Training & Policy Management Blueprint as the expert in in collaboration with other teams.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.