Assistant Vice President, Global Quality, Training, and Policy Lead

Responsibilities

Offer strategic solutions that aim to implement and promote the first-time right methodology.

Act as a catalyst in the conversation, encouraging the customer to adopt and implement the necessary change

Continuously monitor and evaluate the effectiveness of the strategies implemented, making adjustments as needed to optimize results.

Foster a collaborative and supportive environment that encourages open communication and a shared commitment

Foster strong relationships with clients, serving as a trusted advisor and working closely with them to understand their evolving needs and refine the solutions accordingly.

Collaboration with Teams:

Work closely with the Ops Excellence team to leverage the power of artificial intelligence technology and integrate it into our operations.

Responsible for defining Quality, Training & Policy Management Blueprint as the expert in in collaboration with other teams.

Responsible for defining, implementing, and governing organizational structure, roles & responsibilities blueprint for quality, training, and policy in collaboration with the Global Ops team.

Responsible for defining and implementing internal KPIs and reporting standards for QTP team in collaboration with reporting team.

Partner with the T & S service: line to collaborate on defining strategic best in class QTP blueprint

Gain a deep understanding of the client's needs and requirements, ensuring a comprehensive understanding of their expectations and desired outcomes.

Effectively communicate and translate the client's changes and requirements to develop a tailored solution within the Genpact environment

Deals & Pursuits: actively contribute to the creation of solutions that are centred around Quality and Training, based on market best practices.

Utilize expertise in quality management and training methodologies to develop innovative solutions that align with market trends and industry standards.

Work closely with the Sales and Business Development teams to articulate the value proposition of the Quality and Training solutions to potential clients.

Collaborate with subject matter experts and thought leaders within the organization to leverage their expertise and insights in developing the solutions.

BAU activities: Ensuring the right level of engagement and alignment between the Global and Regional teams; In-rhythm with the Global operational standards, i.e., communication, implementation of actions & performance achievement(s) across the Global account.

Provide support, guidance and best practice sharing with a focus on Quality, policy & training solutions for the Global Site Strategy in collaboration with the key stakeholders form the Global and Regional organization

Provide input/best practice sharing to support Training Curriculum Development (Supplemental content); Training Preparation and Planning; New Hire Training (Customer Facing Roles); Ongoing Training and Verification (Customer Facing Roles); Performance and Outlier Management (including aligned incentive programs); Action Planning (PTG, Bridge plan); Client change requests

Additional task can be assigned at any time, based on the growing business requirements