Assistant Vice President, Content Moderation

Responsibilities

• Work with key client partners for driving Trust & Safety Strategy, focus on increasing client footprint and reducing risks in the Content Moderation space
• Build a deep understanding of the clients global footprint, their specific goals, the nuances of their largest markets, and POCs and decision makers in each market
• Architecting the systems end to end from pre-sales/envisioning stage, implementation and transition to support through the complete solution development life-cycle. Development of proof of concepts to validate and demonstrate the solution to end customers. Highlight the business use case, solution approach and the efficiency through a series of work outs or client presentation
• Prioritize operational tasks within the team (in terms of technical accounting support to be provided)
• Provide insights on clients business and financial performance and drive business strategies within operating teams to add value to the client
• Accountable for driving operational standard methodologies and standardization across sites
• Accountable for reduction of cost and efficiency improvement initiative
• Track progress against goals and ultimately successfully deliver against them. Responsible for continuously ensuring that the team is on track to hitting goals and solving areas where were at risk
• Establish formal routines for delivery account reviews with Client Account Leaders, BPO Service Delivery Leads, and Commercial Director
• Partner with sales to understand opportunities and ongoing conversations with the client to build cohesion across the company as well as identifying growth opportunities
• Responsible for delivering on objectives for global Content Operations and ensuring planning for optimizing service delivery while maintaining quality standards
• Communicates and coordinates with internal business units on policy, process, or system needs
• Constant eye on service levels and making recommendations to change strategy when required
• Coordinating with Vendor Management Organization on follow-up and joined-up approach with Partners
• Assess and devise actions to improve procedures & interactions based on staff & customer feedback

Important: This job may require working a 24/7 schedule with alternating shifts and periodic exposure to content that may be egregious/sensitive, such as graphic violence, self-harm, child abuse, and hate speech.

Minimum Qualifications

• Extensive experience in leading large & diverse Trust & Safety / Content Moderation teams of remotely located professionals for a Global client
• Experience with Operations & People Management in Business Process Outsourcing
• Confirmed knowledge with client relationship and critical issue management
• Experience in Operations Account Management including Financial management, QA and Risk Management
• Perseverance, understanding and resilience when leading sophisticated situations and complicated priorities
• Formal college education preferred or equivalent combination of education and directly related experience
• Excellent Analytical & Communication skills
• Self-motivated and execution oriented
• Ability to work on Multi Tasks and should be flexible
• Project management experience.

Preferred Qualifications

• Experience with end to end BPO Operations and industrys standard methodologies
• Experience in financial management; handling fiscal responsibilities of projects, budgeting, prioritization costing etc.
• Experience in Process Improvement Methodologies [Lean, Six Sigma and/or Processes Re-engineering, others] Application & Execution.
• Demonstrated ability to perform multiple tasks while meeting deadlines
• Excellent communication and client leadership skills, presentation abilities and partner management
• Strong organizational and analytical skills

Why join Genpact?

Lead AI-first transformation Build and scale AI solutions that redefine industries

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your careerGain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.