Assistant Vice President, Business Associate - Site Management (Chennai)

Site Governance Management:

• Drive the execution of communication & employee engagement strategy and tracking & reporting of activities and accomplishments
• Ensure documentation pertaining to the CSC is accurate and relevant to partners and stakeholders
• Maintain Site Budgets for Employee engagement
• Maintain Site calendar and activity tracker
• Ensure the smooth operation of Business Office activities managing the CSC Site Business Office Communications Analyst
• Responsible for managing & owning the site standards for CSC Chennai – in coordination with other workgroup owners & Site Operations team
• Responsible for maintaining the advanced status for CSC Chennai, in the CSC Site Standards annual evaluation

Communications:

• Develop an effective Communications Strategy for both internal and external stakeholders. Maintain a comprehensive and regular cycle of communication at site level.
• Coordinate site visuals and site collateral materials including newsletters, posters and videos
• Maintain Intranet sites and ensure they are relevant and up to date
• Creative approach in writing speeches, blogs and other material for the Site Heads

People, Talent Management and Culture:

• Partner with CSC HR and the Site Leadership team on promoting various employee initiatives eg. review site VOE results; create working committees to address people issues at the site; Sponsors site diversity networks and VOE committees.
• Coordinate common, efficient and effective new employee onboarding and maintains a site-wide new hire training programs.
• Selects and champions site Social Responsibility initiatives. Tracks participation and publicize accomplishments.
• Leads focus on employment attrition efforts along with managers and HR.
• Coordinate Senior Management visits to the site ensuring accurate representation of the attributes of the CSC.

Community Investment Agenda (External Relationships and Brand Management):

• With the Site Head establish working relationships with local business associations, government agencies, colleges & universities
• Partner closely in initiatives with recruitment/grad recruitment
• Oversee community engagement
• Represent Citi at community events and at member business association meetings
• Continually learn and assess global Citi messaging and programs and apply messaging to the site
• Coordination of branding activities ensuring compliance with Citi’s brand guidelines

CSC Network:

• Partner with CSC Business Office in execution of Network strategic priorities
• Partner with local GPA team in highlighting significant CSC achievements

Qualifications:

• 5-8 years of relevant experience
• Advanced Excel expertise including demonstrated capabilities with pivot tables, VLOOKUP’s, and formulas
• Experience with databases and information management
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s Degree/University degree or equivalent experience