Assistant Vice President, Auto Liability Operations

Drive transformation projects from operations, digital asset implementation, standard methodologies framework, case studies, benchmarking for making processes more efficient and effective 

Actively engage with customers to understand and address customer improvement areas  

Provide direction and coaching to the operations team for delivery of goals, promote a learning culture and build a solid team 

Align to customer goals and deliver on commitments consistently 

Foresee risks, be proactive and predictive while developing mitigation plans 

Build impactful customer relationship; improve Net Promoter Score, maintain existing book of business, and drive revenue growth. 

Understanding of US P&C Insurance Industry and good knowledge of Auto products and experience in managing Auto Liability operations 

Excellent operating skills- People management, Client management and managing basic hygiene operations 

Sound knowledge of various digital technologies in the market- example RPA, Gen AI, AWS tools will be a plus