Assistant Vice President, Amazon Connect Solution Architect
Genpact
5 - 10 years
Gurugram
Posted: 9/3/2024
Job Description
Responsibilities
• Configuring, Development of the following task on Genesys pure cloud
o IVR call flow.
o Voice Bot/ Self service
o Routing, recording, QM & WFM
o Agent Profile
o Integration with application like Salesforce, ServiceNow, Zendesk etc.
o Implementing & Testing of new features released from Genesys.
• Understand the requirement & create tech design doc/Low Level Design doc.
• Creating Demo/POC with use cases specific to Vertical/Customer
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).